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1. Which of the following persons does not work at a shop? ..........




2. Which of the following phrases is not a good way to greet a customer? .........




3. Customer: Excuse me. Could you tell me where the coffee is? Sales clerk: Certainly, it's in the next aisle opposite ......... the bread.




4. Customer: Good morning. I need some tissues. Sales clerk: Of course, how ......... packets would you like?




5. If you think this is too big, we have a ......... size too.




6. You will find meat and sausages ......... next door.




7. Which of the following phrases should NOT be used to say that a product is not available at the moment? .........




8. Customer: Excuse me. When do you close today? Sales clerk: We close ......... 10 o'clock.




9. Would you like to pay cash or ......... credit card?




10. Thank you, here is your change and your ..........
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